Privacy Policy

Last updated: 03 April 2026

This Privacy Policy explains how DBD TRAVEL (“DBD Travel”, “we”, “us”, “our”) collects, uses, stores, shares, and protects personal information through our website and in the course of providing travel-related services.

We are committed to processing personal information responsibly and in accordance with applicable South African law, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”). POPIA applies to the processing of personal information by public and private bodies and establishes minimum requirements for lawful processing.

By using our website, submitting information to us, requesting a quotation, making a booking enquiry, or engaging our services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy.

1. Who We Are

DBD TRAVEL
Website: https://www.dbdtravel.co.za
Email: deon@dbdtravel.co.za
Phone: +27 64 900 6288

2. Personal Information We Collect

We may collect and process personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.

This may include:

your name and surname
your email address
your telephone number
your physical or billing address
your travel enquiry or booking details
information submitted through contact forms, enquiry forms, booking request forms, or comments
passport or travel document information where required for a booking
information relating to travel preferences or special requests
payment-related information, where applicable
your IP address
browser type, device information, and website usage data
cookie and tracking-related data

We will generally collect personal information directly from you, unless you provide information on behalf of another traveller or unless the information is provided to us by a supplier or service provider as part of your booking process.

3. How We Use Personal Information

We may use personal information for purposes including:

responding to enquiries and requests for quotations
preparing travel quotations and itineraries
making, managing, and administering bookings
communicating with travellers regarding bookings, travel documents, changes, or support
liaising with airlines, hotels, insurers, transport providers, tour operators, and other suppliers
processing payments and maintaining internal records
improving our website, services, and customer experience
protecting the security and integrity of our website and systems
preventing fraud, spam, misuse, or unlawful activity
complying with legal, regulatory, and contractual obligations

We will process personal information only where there is an appropriate legal basis to do so under applicable law.

4. Information Submitted Through Website Forms

If you complete a contact form, enquiry form, booking request form, or similar form on our website, we will collect the information you provide in order to respond to your request and, where relevant, to assist with quotations, travel planning, or bookings.

You should ensure that all information provided is accurate, complete, and lawful to share.

If you provide personal information on behalf of another person, you confirm that you are authorised to do so.

5. Comments

If visitors leave comments on the website, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user agent string, to assist with spam detection and website security.

An anonymised string created from your email address may be provided to the Gravatar service to determine whether you use it. If your comment is approved, your profile picture may be visible to the public alongside your comment. Gravatar is a third-party service and its own privacy practices will apply.

6. Media Uploads

If you upload images to our website, you should avoid uploading images that contain embedded location data, including EXIF GPS data. Other users may be able to download and extract such information from published images.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may be used for purposes such as:

remembering your preferences
enabling login functionality
improving website performance
analysing website traffic and usage
supporting spam prevention and website security

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies for convenience. If you visit our login page, a temporary cookie may be used to determine whether your browser accepts cookies. Login cookies and screen preference cookies may also be used where applicable.

You may adjust your browser settings to refuse or limit cookies, although some website features may not function properly if cookies are disabled.

8. Embedded Content and Third-Party Services

Pages or articles on our website may include embedded content or links to third-party websites or services, including videos, maps, images, social media content, booking-related tools, or other external content.

Embedded content from third-party websites behaves in the same way as if you had visited that third-party website directly. Those third parties may collect information about you, use cookies, and monitor your interaction with their content.

We are not responsible for the privacy practices of third-party websites or services, and you should review their privacy policies separately.

9. Sharing of Personal Information

We do not sell personal information.

We may share personal information where reasonably necessary with:

airlines
hotels, lodges, and accommodation providers
transport operators
tour operators and destination management companies
travel insurance providers or brokers
payment processors
website hosting, IT, security, and support providers
email, communication, or customer management service providers
legal, regulatory, or professional advisers
public authorities, regulators, or law enforcement where required by law

We will only share the information reasonably necessary for the purpose concerned.

Where third-party operators process personal information on our behalf, POPIA places obligations on responsible parties and operators in relation to the protection of personal information.

If you request a password reset, your IP address may be included in the reset email.

10. International Transfers

Some suppliers, service providers, or technology platforms we use may be located outside South Africa, or may store or process personal information in other countries.

Where personal information is transferred across borders, we will take reasonably appropriate steps to ensure that such information is handled with an adequate level of protection, subject to applicable legal requirements and the practical realities of international travel arrangements.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by law, regulation, contractual obligation, or legitimate business need.

This may include retaining information for:

customer service and booking administration
legal, accounting, and tax purposes
dispute resolution
fraud prevention
security and audit purposes
compliance with applicable record-keeping obligations

Comments and related metadata may be retained indefinitely to facilitate follow-up comment moderation and administration.

If users register on our website, personal information provided in their user profile may be stored for as long as the account remains active, subject to lawful retention requirements.

12. Your Rights

POPIA provides rights to data subjects in relation to their personal information, and the Information Regulator also provides complaint mechanisms for alleged unlawful processing.

Subject to applicable law, you may have the right to:

request access to personal information we hold about you
request correction or updating of your personal information
request deletion of personal information where appropriate
object to certain forms of processing
withdraw consent where processing is based on consent, subject to lawful limitations
lodge a complaint with the Information Regulator

If you would like to exercise any of these rights, please contact us using the details set out below.

13. Access to Information and PAIA

Private bodies in South Africa are required to make their PAIA manuals publicly available, and the Information Regulator provides PAIA resources and templates for this purpose.

Requests for access to records may be made in accordance with applicable South African law and our PAIA Manual, once published or made available.

14. Information Officer

The Information Regulator states that public and private bodies are required to register their Information Officers in terms of section 55 of POPIA, and the Regulator’s eServices portal provides tools for POPIA and PAIA compliance activities.

Our Information Officer details are as follows:

Information Officer: [Insert name or title]
Email: [Insert email address]
Phone: [Insert phone number]

15. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.

These measures may include website security tools, password protections, access controls, system monitoring, and the use of reputable third-party service providers.

[Inference] No method of electronic storage, online transmission, or website operation is completely secure. You provide information to us with that understanding.

16. Children’s Information

We do not intentionally collect personal information from children except where such information is required for a legitimate travel enquiry, family booking, or related service and is provided by a parent, legal guardian, or authorised adult.

Where information relating to a minor is required for travel purposes, you confirm that you are authorised to provide it.

17. Changes to This Privacy Policy

We reserve the right to amend or update this Privacy Policy from time to time.

The latest version published on our website will apply from the date of publication.

18. Contact Details

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to raise a concern about how your personal information is handled, please contact us at: